Privacy Policy
This policy explains how DigFlat Media handles information collected through our website, inquiry and booking forms, and private client portal.
Information we collect
We collect information you choose to give us, such as your name, email address, phone number, project details, event information, messages, and files you share with us.
When you use a client portal, we may also process information needed to confirm your identity and give you access to the right project, documents, invoices, contracts, and delivered media.
Our site may automatically receive limited technical information such as your device and browser type, IP address, pages visited, referral source, and campaign parameters.
How we use information
We use information to respond to inquiries, prepare and deliver services, manage client projects, communicate about bookings and updates, provide portal access, protect our systems, and meet legal or accounting obligations.
We may also use aggregated or de-identified site activity to understand what is working and improve our marketing.
Analytics and cookies
We use cookies and similar technologies to remember campaign attribution and measure website performance. Depending on how you reach our site, this may include analytics or advertising tools from Google, Meta, TikTok, or similar providers.
You can manage cookies through your browser settings. Disabling cookies may affect certain site features or limit our ability to measure how you found us.
When information is shared
We do not sell personal information. We share it only when necessary to run our business: with trusted providers that support secure sign-in, hosting, communication, payments, analytics, file delivery, or professional services; when you ask us to; or when required by law.
Those providers may process information under their own privacy terms and only as needed to provide their services.
Client portal and media
Client portal access is restricted to the email address associated with your project. Please keep your sign-in method and any project links private. Project documents and delivered media can contain personal information and should be shared only with people you intend to have access.
Retention and security
We keep information for as long as reasonably needed for the purposes in this policy, including project delivery, recordkeeping, and resolving disputes. We use reasonable administrative and technical safeguards, but no online service can guarantee absolute security.
Your choices
You may ask us to update or correct your contact information, or ask questions about how we handle it. Marketing emails will include an unsubscribe option when applicable.
Changes to this policy
We may update this policy as our services or practices change. The date at the top shows when it was last revised.
Questions
Reach us at info@digflat.com, or visit our contact page.